Shopping Information
To place an order, simply browse our online store and add the desired items to your shopping cart. Proceed to the checkout page, where you'll enter your shipping and payment details. Once confirmed, your order will be processed, and you'll receive a confirmation email.
We accept various payment methods, including credit cards, debit cards, PayPal, and other secure online payment gateways.
We will ship UPS to Canada. Please reach out to Customer Support at info@stninstruments.com with any questions. Unfortunately, we currently do not accept shipments to countries other than the US and Canada
We are using UPS as our carrier. Our processing time is 1-2 business days and shipping time is 3-5 business days. During checkout, you'll be provided with an estimated delivery date.
Payment Information
We accept various payment methods, including credit cards, debit cards, PayPal, and other secure online payment gateways. Some regions may have additional local payment options available.
- Yes, we take the security of your payment information seriously. Our website uses encrypted connections (SSL) to protect your personal and payment details, ensuring a safe and secure transaction.
Refund eligibility depends on the nature of your purchase and our refund policy. If you believe you are entitled to a refund, please refer to our Returns & Refunds page or contact our customer support for assistance.
Order & Returns
Order processing times may vary depending on the product and its availability. In general, we strive to process orders within 1-2 business days. However, during peak seasons or special promotions, processing times may be slightly longer.
We will ship UPS to Canada. Please reach out to Customer Support at info@stninstruments.com with any questions. Unfortunately, we currently do not accept shipments to countries other than the US and Canada
Our return policy allows you to return eligible items within a specified period from the date of delivery. To be eligible for a return, the item must be in its original condition, unused, and in the original packaging. Certain items, such as personalized or intimate goods, may not be eligible for return due to hygiene reasons.
Yes, we offer exchanges for eligible items. If you wish to exchange an item for a different size, color, or variant, please contact our customer support team for assistance.